Defensive reactions as a fundamental condition of human communication: a short case study

The given situa­ti­on We were asked to con­duct a team deve­lop­ment trai­ning with team lea­ders of the custo­mer ser­vice unit of a medi­um sized, high­ly effi­ci­ent working enter­pri­se. Our task was to help the team lea­ders to sol­ve con­flic­ts ori­gi­na­ting from some pro­ble­ma­tic events several mon­ths befo­re. The team lea­ders are expe­ri­en­ced and skil­led per­sons » wei­ter­le­sen