Defensive reactions as a fundamental condition of human communication: a short case study

The given situa­ti­on We were asked to con­duct a team deve­lo­p­ment trai­ning with team lea­ders of the cus­to­mer ser­vice unit of a medi­um sized, high­ly effi­ci­ent working enter­pri­se. Our task was to help the team lea­ders to sol­ve con­flicts ori­gi­na­ting from some pro­ble­ma­tic events several mon­ths befo­re. The team lea­ders are expe­ri­en­ced and skil­led per­sons… Defen­si­ve reac­tions as a fun­da­men­tal con­di­ti­on of human com­mu­ni­ca­ti­on: a short case stu­dy weiterlesen